Booked, Quoted, Gone
Book a two-hour window, get a firm number at the curb, watch it leave. Worcester County and northeastern Connecticut, six days a week.
Step by Step
What a job with D&D Junk Removal actually looks like, from the slot you pick to the sweep-up before we pull out of the driveway.
Booking takes about a minute and holds a two-hour arrival window: 8 to 10, 10 to 12, 12 to 2, 2 to 4, or 4 to 6. Windows close at 4pm the day before and again two hours ahead of the slot, so anything still showing on the calendar is genuinely open. Nothing is charged when you reserve it.
Damien and a second crew member arrive inside the window in the wrapped box truck. We walk through what is going, then price it by the space it will take up in the 15-yard body, not by the hour and not by the piece. The number is firm before anything is lifted, and turning it down costs you nothing.
Basement stairs, attic hatches, second-floor bedrooms, the back of a shed. We carry it out ourselves. Nothing needs to be dragged to the curb first. When the truck is loaded we sweep the space down and pull out; the last thing you should have to do is clean up after the cleanup.
No Surprises
A phone estimate is a guess about a pile nobody has seen. We come out, look at it, and price it in front of you. Sending us away at that point costs nothing.
You pay for the fraction of the 15-yard body your load fills. A slow carry up basement stairs is our problem to solve, not a line item that grows while you watch.
The load price carries the crew, the truck, the fuel and the tipping fee. The only extras are the state-banned items the transfer station charges per piece, and every one of them is listed by name on our pricing page.
Quick Answers
It is a real window, not a four-hour guess. We run five slots a day out of Dudley and we call or text when the truck is on its way, so you are not sitting home wondering. If traffic on 395 or a long carry on the job before yours pushes us, you hear about it before the window closes, not after.
D&D is owner-operated. Damien is on the jobs, and there are two people on the truck: one to keep the load stacked properly and one carrying. There is no dispatcher between you and the person who quotes the work.
No. Point at it and it goes. The most common thing customers do is over-prepare, hauling boxes up from the basement the night before, when carrying it out is the part you are paying us for.
Two things only, and both are safety items. If a gas appliance is going, the gas has to be shut off before we get there. We do not disconnect gas or plumbing lines. And if the load is behind a locked gate or in a unit, make sure we can reach it.
By volume: the fraction of the truck bed your load fills, across the load sizes published on our pricing page. It moves only if what we find is bigger than what we quoted, and in that case you see and approve the new number before the extra goes on the truck.
Massachusetts bans certain things from the landfill outright (mattresses, box springs, CRT and flatscreen televisions among them), so the transfer station bills them separately per piece and we pass that through at cost. Those are listed by item on the pricing page rather than buried in a quote.
It goes to a licensed transfer station, and we sort out what the local facilities will take back (metal, electronics, and clean cardboard among them) wherever those streams are accepted. We do not run a donation program or promise a specific charity, because we would rather tell you what actually happens than make a claim we cannot stand behind on every load.
Same-day and next-day both happen regularly when a slot is open. Call rather than book online if you need today, since the calendar cuts off before a dispatcher would. We also run genuine emergency calls outside our posted Monday-to-Saturday hours; those carry an additional fee and we quote it on the phone before we roll.
Not sure which load size you are looking at? Call and describe it. We would rather talk it through than have you guess.
